Warranty Information
At Euler Precision Instruments & Components, we stand behind the quality of our electronic instruments and are committed to providing our customers with the best possible service. We offer a standard two-year warranty on all electronic instruments purchased from us.
What does the warranty cover?
Our warranty covers defects in materials and workmanship under normal use and service for a period of two years from the date of purchase. If a defect occurs during this period, we will repair or replace the instrument at no charge to the customer.
What is not covered by the warranty?
- Damage caused by misuse, abuse, or neglect.
- Damage caused by accidents, or natural disasters.
- Damage caused by modifications.
- Consumable parts, such as batteries and fuses.
We support the right-to-repair and are committed to assisting your repair efforts through both email and phone. Please ensure that only technically qualified personnel attempt repairs, as we reserve the right to deny warranty claims under exceptional circumstances.
How to obtain warranty service?
If you believe your electronic instrument is defective, please contact us as soon as possible using the form in the contact section. We will work with you to diagnose the problem and determine the best course of action. If a repair or replacement is necessary, we will provide instructions on how to return the instrument to us.
Limitation of Liability
Our liability under this warranty is limited to the repair or replacement of the defective instrument. We are not liable for any incidental or consequential damages, including but not limited to loss of profits, revenue, life, health or others arising from the use of our electronic instruments.
This warranty gives you specific legal rights, and you may also have other rights that vary from country to country.
If you have any questions or concerns about our warranty, please contact us for more information.
Frequently Asked Questions
What type of electronic instruments does your company manufacture?
Currently we manufacture low frequency amplifiers for measuring voltage references and we are developing a Dynamic Signal Analyzer (DSA) based on the HP3562A.
Can you design custom electronic instruments for specific applications?
Yes, we offer custom design services for electronic instruments that meet specific application requirements. Feel free to contact us using the form in the contact section of this website.
What is the turnaround time for electronic instrument manufacturing?
Turnaround time depends on the specific instrument and the complexity of the design. We work closely with our clients to provide accurate estimates.
What type of warranty do you offer for your electronic instruments?
We offer a standard two years warranty for all electronic instruments.
How do you ensure the quality of your electronic instruments?
We follow strict quality control procedures throughout the manufacturing process, including testing and calibration.
Do you offer calibration services for your electronic instruments?
Yes, we offer calibration services for our electronic instruments, both in-house and on-site.
Can you provide technical support for your electronic instruments?
Yes, we provide technical support for our electronic instruments through phone, and email.
What certifications do your electronic instruments have?
Our electronic instruments are certified to meet industry standards, including CE, RoHS, and FCC.
Do you offer training on how to use your electronic instruments?
Yes, we provide training and support for our electronic instruments, both in-person and online.